Category Archives: Did You Know?

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I’ll Support You… If I Can Get A Discount

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SLP-280Who pays the full price for anything anymore?

Let’s face it…we are all trying to find a way to stay within our budgets, exceed goals and advance to what’s next, all with a particular (usually limited) amount of resources, right? So, trying to cut corners and take advantage of discounts, deals or promotions is pretty wise. But, when does this taking advantage approach turn into down right negligence?

It turns into this when you start trying to get over, get on or get the hook up at the expense of your friends and family and their goals.  For example, think about your friends who are small business owners. Do they provide a product or service or manage a place that you frequent? Is your first question every single time you stop by their establishment, “can I get a discount on this” or “come on, I know you can do something”?

You absolutely should try to stretch your dollar and make it go as far as it can, but I’m suggesting that you genuinely and whole heartedly support people – especially friends and family – without always peaking through the lens of “what’s in this for me“?

Supporting someone does not always have to come in the form of a monetary exchange. There are surely other ways to show your appreciation and support of someone, including:

  • Sending someone an article that has content that they would interested in
  • Passing along a discount that you can’t use but perhaps they could
  • Calling (actually picking up the phone and dialing numbers – not texting) someone just to say hello
  • At work, let a colleagues’ superior know they do an outstanding job
  • Encourage someone to try something you know they want to try, but haven’t yet because they’re scared, and offer to try it with them

Scarlet Says…no one wants to feel like their relationship with someone is solely based on their ability to provide a “hook up”. Take the time – when you are not in need – to show the people around you that you are grateful for them, so when you actually do need something, making the ask will be appropriate and not awkward.

As a treat to our Scarlet supporters and readers, I’d like to pay it forward to you. You now have an opportunity to try out your first Hello Fresh box at a deeply discounted rate. Hello Fresh provides weekly deliveries of farm fresh ingredients and delicious recipes to your doorstep and is a dinner party partner to Scarlet. Visit their website and use the promotional code, Scarlet35, towards your first box. Consider this our way of paying it forward! Happy Eating!

Until Next Time,

SC

Scarlet


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LOVE… is in the air

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b22e34ea-2d85-4c80-b248-f3a817217203What is it that you definitively LOVE? Is it traveling, shopping, cooking, your mate, FOOTBALL? If it’s football, today is definitely your day, since the NFL Draft kicks off this evening.
Speaking of football…while I was quickly shuffling from one plane to the next over the weekend, I saw a gentleman with this shirt on. Now, while I have my fair share of football knowledge and for the 5th straight year, Scarlet will be providing the Detroit Lions Rookies multi day etiquette training, I do not attest to being a football fanatic. So my first reaction to this shirt was an eye roll (in my mind).
Of course, I was walking alongside my husband who thought that the shirt was the absolutely best thing he had seen this year.
We are a household who listens to sports talk radio pretty much every day, even when the sport of choice (football) isn’t in season. So as you can imagine, we’re almost always on sports overload during every season of the year.
Now, let’s be clear. I knew EXACTLY what I was signing up for when marrying a sports aficionado a few years ago, so I keep most of my griping to myself. More importantly, when an eye roll starts to try to make an appearance, I remind myself that my husband isn’t the only one who has some borderline obsessive behavior, as it relates to thing things he enjoys doing. My love for cheese, deep house music and all things etiquette can sometimes border on obsessive as well. Despite this, I can say that there is a continual purposeful attempt to not over expose (or annoy) each other with our own individual likes, loves and obsessions. (READ MORE)...

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When Customer Service Goes… Good?

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About 4 years ago, we were in the market for a travel agent to assist with planning our wedding in Mexico. Although I’ve had a significant amount of experience in wedding planning, doing so internationally wasn’t quite my thing, so I knew that I needed an experienced travel agent. With all of the do it yourself options online nowadays, coming across an experienced and dedicated travel agent seemed almost impossible.

I recall that some dear friends of ours, the now married coupled, Mack and Linda Ornsby Hendricks, had just hosted a beautiful wedding in Costa Rica, so I reached out to see if they had used anyone to assist, and luckily they did. Now, at a first pass, I’ll admit, I was skeptical. Brenda has an email address that ends in comcast.net, which always makes me a bit eerie. I always expect that in business, a company or person should have a non-public domain name, but I digress. I pushed that piece of information to the side and took the recommendation at face value and reached out to her and I’m so happy that I did.

This is where the, now 4 year relationship, with our travel agent began. Mack and Linda referred us to a woman named Brenda Stock, who has been our consistent, reliable and dedicated travel agent since we’ve met her. While I take recommendations from my friends seriously, Brenda has surpassed the recommendation and went above and beyond proving that she is a highly qualified resource. She has even planned trips for my friends and family because of our recommendations. I was recently doing a brief tally in my head of how many trips she has planned for us or from a recommendation from us and that number is quite impressive.

But why? What has made Brenda’s service so outstanding and even caused me to push some usually, baseline business basics to the side. It really boils down to 4 things:

  • Consistence
  • Responsiveness
  • Professionalism
  • Industry Knowledge

Over the past 4 years, every encounter with Brenda has had the 4 components above. Unlike many professionals, who get used to your business, then begin to be a bit more lax in their responsiveness or professionalism, this is not the case for Brenda. The even more ironic and partially amazing things about this business relationship is that I’ve never physically met Brenda before; all of our encounters have been either via phone or email, which is completely against how I prefer to do business. Brenda gives her perspective of industry specifics and recommendations and she consistently meets or exceeds our expectations. In an industry where most people take to the Internet to “self serve” their travel needs, it’s nice to have a reliable professional who consistently exceeds expectations and does so with professionalism, industry knowledge and impeccable response time.

Scarlet Says… Customer Service has one key word that should be kept in mind – “customer”. The success or demise of a business is strongly indicative of how the customer is treated. If you want your business to succeed and thrive, take special care in how you treat your biggest asset – your customer.

Until next time,

SC
Scarlet 

Want to learn more about Customer Service Etiquette and how it can enhance your organization, just click HERE!


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National Etiquette Week: Friday – What Office Etiquette Would You Mandate? #scarletetiquetteweek2015

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Friday: If you could change your workplace by enforcing this one office etiquette practice, what would it be? Share your item on our Facebook wall, by tagging us on Twitter or even tagging us in a photo on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Until Next Time,

Scarlet

Scarlet


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National Etiquette Week: Thursday: Who Would Get The Scarlet Award? #scarletetiquetteweek2015

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2015-05-14 08.13.13Thursday: If there were a Scarlet Award – an award for someone who exemplifies what it means to be considerate of others, embrace perspectives and has a great sense of style, let us know. This doesn’t need to be the quintessential standard of what “style” normally is. This could be someone who just has their own flare, style or look. Who do you know? Let us know! Post about them on our Facebook wall, by tagging us and them on Twitter or even uploading a photo of them and tagging us on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Until tomorrow

SC

 

 

 

 

– Scarlet


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National Etiquette Week – #scarletetiquetteweek2015

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Guess what week it is! It’s National Etiquette Week and Scarlet will not miss this opportunity to get in on the action! You can look out for fun opportunities to engage with Scarlet all week long.

Monday: Kick off your week with positivity and thanks! Write 3 people a hand written thank you note thanking them for something that they’ve done for you. Believe me – they’ll remember and it’ll get you some major relationship building points. We stopped by Michael’s and they have a fantastic sale on thank you cards!

Tuesday: Share your etiquette pet peeves! The only way we can really live, work and play together is if we’re aware of how to best engage with each other. Share these pet peeves on our Facebook wall, by tagging us on Twitter or even tagging us in a photo on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Wednesday: What’s one etiquette rule that you think should totally go out the door? We embrace modern, real-world etiquette so we’re dying to know your thoughts! Share your items on our Facebook wall, by tagging us on Twitter or even tagging us in a photo on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Thursday: If there were a Scarlet Award – an award for someone who exemplifies what it means to be considerate of others, embrace perspectives and has a great sense of style, let us know. This doesn’t need to be the quintessential standard of what “style” normally is. This could be someone who just has their own flare, style or look. Who do you know? Let us know! Post about them on our Facebook wall, by tagging us and them on Twitter or even uploading a photo of them and tagging us on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Friday: If you could change your workplace by enforcing this one office etiquette practice. What would it be? Share your item on our Facebook wall, by tagging us on Twitter or even tagging us in a photo on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

We are super siked about all your upcoming posts this week! If you don’t want to engage online, but you still want to share, simply email us at info@scarletcomm.com.

We look forward to seeing you again soon!

Until Next Time,

SC

Scarlet


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How “Doing You” Can Do You In

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Do YouThe holidays have surely been a fantastic time to get in touch and reconnect with friends.

This past weekend, I had a fantastic time catching up with girlfriends in my home town of Detroit. During our girls time catch up, we always engage in a series of serious questions surrounding annual reflection and our outlook and plans for the year ahead.

One of the resounding messages that I heard within our group was that people were going to focus on doing what makes them happy and not focusing too much on conforming to what people think they should be doing, how they should be looking or spending their time.

These types of messages and plans make me elated, because it’s important for you to be happy with yourself and to be the master of your own journey.

But, I started thinking about how this “do me” mentality can be self imploding if it’s not managed well. The reality of this “do me” mentality is that if you take it too far, you will quickly alienate the same people who you need in order to do whatever it is that you want to do.

Doing you shouldn’t mean forgetting about everybody else and their feelings, desires and wants.  We don’t occupy earth alone, so at least being aware of and understanding that you, and you alone are not the only person to be concerned with is essential to personal growth and progress.

Imagine that your “do you” is starting a business, networking more, being more health conscious, obtaining a raise, traveling, starting a family or even spending time alone. Either directly or indirectly, these things require other people. Consider how much easier accomplishing your tasks would be if you had people to back you up and help you, simply because you considered them, their feelings and their goals.

Scarlet Says…whatever it is that you’re in pursuit of in the days, weeks, months and years to come, by all means do it! You deserve to be happy, accomplished and successful, but so does everyone else!

Dedicated to the F.I.E.S.T.A.S.

Until next time,

Scarlet

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Gracias! National Etiquette Week

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National Etiquette Week

Courtesy of Appalachian Area News

Today kicks off the first of 5 days solely dedicated to etiquette. Scarlet believes that good etiquette should be practiced daily, but this week, we’ll pay specific attention to raising awareness of all people to act with courtesy, civility, kindness, respect and manners as well as rally people to act with good manners in their everyday lives.

This past weekend, I had an experience with a woman named Maria while attending a conference in Massachusetts. This woman was with the catering staff and was setting up the delicious cookies and break related snacks. As I always, do, I smiled, spoke to her and thanked her for her service. Her eyes absolutely lit up in awe and surprise that someone had acknowledged her and thanked her for her work.  She replied “my, you are so nice to speak to me and to simply say thank you”.

Her reaction both made me happy and sad. Happy that I had made her day, and sad that her work and appreciation for it , was rarely acknowledged.  If something as simple as a thank you, a smile and a small token of gratitude makes someone’s day, will it really hurt us to do it?

As you go about your days moving forward, and especially this week, consider how a small token of gratitude to the people we encounter and rely on, could make a significant difference in their lives.

Until next time….

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The History of Passports

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Ninety-five percent of mid-19th century passport applicants were men, although many women also traveled overseas. Ultimately, during that time, women were usually under the protection of men.


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Did You Know? – The Biggest Waste Of Time

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Did You Know - The Weekly Waste - 1.24

Many employees waste hours a week surfing the web at work. The best possible version of you has plenty of other productive things to do to move you towards your dreams and visions!


Scarlet Archives

Thank you for stopping by to see us. What other kinds of etiquette do you think we should teach?