Category Archives: Career Etiquette

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Does Your Date Deserve An Introduction?

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Just about a week ago, my friend Justin Kimpson extended an invitation to attend the Ford Freedom Award event  at the Max M. Fisher Music Center in Detroit.  I was already scheduled to be in town teaching dining etiquette for Deloitte, so the timing could not have been better. Now, we have been friends for quite some time, so there was nothing awkward, weird or out-of-place about going as his “fake date” for the evening; I was actually very much look forward to it.

Since we’re both native Detroiters, went to high school together and still work together in different capacities, we have a ton of mutual friends and colleagues, but since I travel quite a bit and formally live in Washington, DC now, Justin knows way more people than I do. There were several instances where Justin formally introduced me to people who I did not know, which was great. Now, I have no problem with working a crowd, introducing myself and joining in on conversations, but I must say, it is nice to be naturally pulled in and introduced.

I did, however, notice something very interesting that was occurring – lots of people were not introducing their dates, or were doing so as an afterthought. Now, it is understood that perhaps the lack of introductions were intentional for whatever reason, but if you are inviting someone as a date to an event (either in a romantic capacity or as a friend), it is your responsibility to engage them, at least during introductions. It is also wise to give some thought to the type of event that you are going to, and the type of person that your date is. In advance of extending an invitation, ask yourself:

  • Do I even have a +1 to extend?
  • What are my obligations at this event and will I have the time to entertain a guest?
  • What type of event is this and would my date be comfortable?
  • Have I given my date the heads up about what to expect, including attire expectations and any of my obligations that may leave them standing alone for a while?

Scarlet Says…events can surely be fun, and bringing a guest can take the fun up a notch, but without giving some thought to who you’re bringing, if they will enjoy and be comfortable there, and if you are comfortable enough to introduce them to others, you could be setting yourself up for a bad situation and a lousy night out. So, extend your +1 to events with care!

Until Next Time,

SC

Scarlet


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I’ll Support You… If I Can Get A Discount

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SLP-280Who pays the full price for anything anymore?

Let’s face it…we are all trying to find a way to stay within our budgets, exceed goals and advance to what’s next, all with a particular (usually limited) amount of resources, right? So, trying to cut corners and take advantage of discounts, deals or promotions is pretty wise. But, when does this taking advantage approach turn into down right negligence?

It turns into this when you start trying to get over, get on or get the hook up at the expense of your friends and family and their goals.  For example, think about your friends who are small business owners. Do they provide a product or service or manage a place that you frequent? Is your first question every single time you stop by their establishment, “can I get a discount on this” or “come on, I know you can do something”?

You absolutely should try to stretch your dollar and make it go as far as it can, but I’m suggesting that you genuinely and whole heartedly support people – especially friends and family – without always peaking through the lens of “what’s in this for me“?

Supporting someone does not always have to come in the form of a monetary exchange. There are surely other ways to show your appreciation and support of someone, including:

  • Sending someone an article that has content that they would interested in
  • Passing along a discount that you can’t use but perhaps they could
  • Calling (actually picking up the phone and dialing numbers – not texting) someone just to say hello
  • At work, let a colleagues’ superior know they do an outstanding job
  • Encourage someone to try something you know they want to try, but haven’t yet because they’re scared, and offer to try it with them

Scarlet Says…no one wants to feel like their relationship with someone is solely based on their ability to provide a “hook up”. Take the time – when you are not in need – to show the people around you that you are grateful for them, so when you actually do need something, making the ask will be appropriate and not awkward.

As a treat to our Scarlet supporters and readers, I’d like to pay it forward to you. You now have an opportunity to try out your first Hello Fresh box at a deeply discounted rate. Hello Fresh provides weekly deliveries of farm fresh ingredients and delicious recipes to your doorstep and is a dinner party partner to Scarlet. Visit their website and use the promotional code, Scarlet35, towards your first box. Consider this our way of paying it forward! Happy Eating!

Until Next Time,

SC

Scarlet


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LOVE… is in the air

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b22e34ea-2d85-4c80-b248-f3a817217203What is it that you definitively LOVE? Is it traveling, shopping, cooking, your mate, FOOTBALL? If it’s football, today is definitely your day, since the NFL Draft kicks off this evening.
Speaking of football…while I was quickly shuffling from one plane to the next over the weekend, I saw a gentleman with this shirt on. Now, while I have my fair share of football knowledge and for the 5th straight year, Scarlet will be providing the Detroit Lions Rookies multi day etiquette training, I do not attest to being a football fanatic. So my first reaction to this shirt was an eye roll (in my mind).
Of course, I was walking alongside my husband who thought that the shirt was the absolutely best thing he had seen this year.
We are a household who listens to sports talk radio pretty much every day, even when the sport of choice (football) isn’t in season. So as you can imagine, we’re almost always on sports overload during every season of the year.
Now, let’s be clear. I knew EXACTLY what I was signing up for when marrying a sports aficionado a few years ago, so I keep most of my griping to myself. More importantly, when an eye roll starts to try to make an appearance, I remind myself that my husband isn’t the only one who has some borderline obsessive behavior, as it relates to thing things he enjoys doing. My love for cheese, deep house music and all things etiquette can sometimes border on obsessive as well. Despite this, I can say that there is a continual purposeful attempt to not over expose (or annoy) each other with our own individual likes, loves and obsessions. (READ MORE)...

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It’s The End of March – Are You Mad?

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I hate to break the news to you, but we’ve already seen 1/4th of this year pass us by! It is the absolutely last day of March and some of you may be wondering, when am I going to find the time to do all of those amazing things that I had on my list of resolutions?!?!

Well, just like we recycle and remix music, past fashion trends, movies and TV shows, we have the pleasure of doing the same thing as it relates to our personal growth and goals.

In January, we placed a strong focus on Goal Setting and in February, we followed it up with Staying Focused. If you’ve found yourself struggling to determine where your time went, what you’ve truly accomplished this year or what your next steps should be, don’t look too far or too hard because the help that you need is just a few lines up highlighted in blue and conveniently underlined.

We spend so much time trying to figure things out or work on ourselves that often times, the answers are right in front of us. If you are trying to focus on professional development for yourself, you have an arsenal of information at your fingertips via the internet. You probably also have a slew of books on your book shelf that you’ve been meaning to visit (or revisit) at some point in your life. You also likely have a network of friends, family acquaintances who are skilled in something that you want to be proficient in…(READ MORE)


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When Customer Service Goes… Good?

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About 4 years ago, we were in the market for a travel agent to assist with planning our wedding in Mexico. Although I’ve had a significant amount of experience in wedding planning, doing so internationally wasn’t quite my thing, so I knew that I needed an experienced travel agent. With all of the do it yourself options online nowadays, coming across an experienced and dedicated travel agent seemed almost impossible.

I recall that some dear friends of ours, the now married coupled, Mack and Linda Ornsby Hendricks, had just hosted a beautiful wedding in Costa Rica, so I reached out to see if they had used anyone to assist, and luckily they did. Now, at a first pass, I’ll admit, I was skeptical. Brenda has an email address that ends in comcast.net, which always makes me a bit eerie. I always expect that in business, a company or person should have a non-public domain name, but I digress. I pushed that piece of information to the side and took the recommendation at face value and reached out to her and I’m so happy that I did.

This is where the, now 4 year relationship, with our travel agent began. Mack and Linda referred us to a woman named Brenda Stock, who has been our consistent, reliable and dedicated travel agent since we’ve met her. While I take recommendations from my friends seriously, Brenda has surpassed the recommendation and went above and beyond proving that she is a highly qualified resource. She has even planned trips for my friends and family because of our recommendations. I was recently doing a brief tally in my head of how many trips she has planned for us or from a recommendation from us and that number is quite impressive.

But why? What has made Brenda’s service so outstanding and even caused me to push some usually, baseline business basics to the side. It really boils down to 4 things:

  • Consistence
  • Responsiveness
  • Professionalism
  • Industry Knowledge

Over the past 4 years, every encounter with Brenda has had the 4 components above. Unlike many professionals, who get used to your business, then begin to be a bit more lax in their responsiveness or professionalism, this is not the case for Brenda. The even more ironic and partially amazing things about this business relationship is that I’ve never physically met Brenda before; all of our encounters have been either via phone or email, which is completely against how I prefer to do business. Brenda gives her perspective of industry specifics and recommendations and she consistently meets or exceeds our expectations. In an industry where most people take to the Internet to “self serve” their travel needs, it’s nice to have a reliable professional who consistently exceeds expectations and does so with professionalism, industry knowledge and impeccable response time.

Scarlet Says… Customer Service has one key word that should be kept in mind – “customer”. The success or demise of a business is strongly indicative of how the customer is treated. If you want your business to succeed and thrive, take special care in how you treat your biggest asset – your customer.

Until next time,

SC
Scarlet 

Want to learn more about Customer Service Etiquette and how it can enhance your organization, just click HERE!


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National Etiquette Week: Friday – What Office Etiquette Would You Mandate? #scarletetiquetteweek2015

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Friday: If you could change your workplace by enforcing this one office etiquette practice, what would it be? Share your item on our Facebook wall, by tagging us on Twitter or even tagging us in a photo on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Until Next Time,

Scarlet

Scarlet


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National Etiquette Week: Thursday: Who Would Get The Scarlet Award? #scarletetiquetteweek2015

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2015-05-14 08.13.13Thursday: If there were a Scarlet Award – an award for someone who exemplifies what it means to be considerate of others, embrace perspectives and has a great sense of style, let us know. This doesn’t need to be the quintessential standard of what “style” normally is. This could be someone who just has their own flare, style or look. Who do you know? Let us know! Post about them on our Facebook wall, by tagging us and them on Twitter or even uploading a photo of them and tagging us on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Until tomorrow

SC

 

 

 

 

– Scarlet


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Monday – National Etiquette Week – Boom!! It’s Positivity Time! #scarletetiquetteweek2015

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National Etiquette WeekMonday: Kick off your week with positivity and thanks! Write 3 people a hand written thank you note thanking them for something that they’ve done for you. Believe me – they’ll remember and it’ll get you some major relationship building points. We stopped by Michael’s and they have a fantastic sale on thank you cards that you could take advantage of!

Let us know how it goes!

Until tomorrow,

SC

Scarlet


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National Etiquette Week – #scarletetiquetteweek2015

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Guess what week it is! It’s National Etiquette Week and Scarlet will not miss this opportunity to get in on the action! You can look out for fun opportunities to engage with Scarlet all week long.

Monday: Kick off your week with positivity and thanks! Write 3 people a hand written thank you note thanking them for something that they’ve done for you. Believe me – they’ll remember and it’ll get you some major relationship building points. We stopped by Michael’s and they have a fantastic sale on thank you cards!

Tuesday: Share your etiquette pet peeves! The only way we can really live, work and play together is if we’re aware of how to best engage with each other. Share these pet peeves on our Facebook wall, by tagging us on Twitter or even tagging us in a photo on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Wednesday: What’s one etiquette rule that you think should totally go out the door? We embrace modern, real-world etiquette so we’re dying to know your thoughts! Share your items on our Facebook wall, by tagging us on Twitter or even tagging us in a photo on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Thursday: If there were a Scarlet Award – an award for someone who exemplifies what it means to be considerate of others, embrace perspectives and has a great sense of style, let us know. This doesn’t need to be the quintessential standard of what “style” normally is. This could be someone who just has their own flare, style or look. Who do you know? Let us know! Post about them on our Facebook wall, by tagging us and them on Twitter or even uploading a photo of them and tagging us on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

Friday: If you could change your workplace by enforcing this one office etiquette practice. What would it be? Share your item on our Facebook wall, by tagging us on Twitter or even tagging us in a photo on Instagram! We look forward to seeing your posts! Don’t forget the hashtag: #scarletetiquetteweek2015

We are super siked about all your upcoming posts this week! If you don’t want to engage online, but you still want to share, simply email us at info@scarletcomm.com.

We look forward to seeing you again soon!

Until Next Time,

SC

Scarlet


Scarlet Archives

Thank you for stopping by to see us. What other kinds of etiquette do you think we should teach?