Category Archives: Business Etiquette

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You Can Survive The Company Holiday Party!

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It’s Company Holiday Party Time! You are either excited about it or loathing the idea of having to spend yet another couple of hours with people who you have to already spend the majority of your life with. (Hopefully your situation is the former and not the latter) Either way, I support you and I want to get you through it unharmed, unbothered and with your dignity, respect and professionalism in tact. I offer 6 easy tips that will help you to survive your company holiday party:

  1. Show Up –  I image3am certain that there are a million other things that you could or maybe even want to be doing other than attending a party with the people who you spend 40+ hours of your life with every week, BUT, hear me out first. It’s not the daily recurring Monday morning team meeting that helps to building relationships. It is actually the random one-off similarities and conversations that you share about personal things, challenges and situations. While I’m not inferring that you should spill your deepest darkest secrets with your co-workers, I do recommend that you engage in casual, social conversations when the opportunity is appropriate. What better environment to do it in than the Company Holiday Party.
  2. Drink, (If You Want To) But Know Your Limit – I get it; an open bar filled with all the image2wine, champagne and liquor that you could ever yearn for is quite tempting, but know your limits. If you need to eliminate the constant nagging co-worker who wants you to keep drinking your life away well after you have reached your limits, try the club soda with a lime fix. It looks like a cocktail, but it most certainly is not.
  3. Dress To Kill, But Don’t Murder Your Career – If there is a dress code, stick to it. Don’t be the one person who wore a suit to your company’s Christmas Sweater themed party. Also, mind your sexy. I highly encourage dressing all the way up when its appropriate to do so, but be mindful of your outfit lengths, low cuts and fit.
  4. image1It’s A Party, Not A Meeting –  If Lisa did or did not send the report to you or if you plan to attend next week’s finance meeting are not really important tonight. Take this opportunity to get to know people personally and enjoy the festivities of the evening. Work is not going anywhere and will be there for you to discuss further on the next business day.
  5. Taking A Date?  Introduce Them! – If you are inviting someone as a date to your Company Holiday Party (or any party for that matter), introduce them! It is your responsibility to engage them in conversations.
  6. Turn Up… IN MODERATION –  I know that the word party is  clearly in the title of this event and while I encourage you to party, I also want you to acknowledge and accept the fact that this is still in many ways connected to work. Do party, do dance and do have fun, but always remember that you must have some limits. Set those limits before you step in the door and stick to them.  image4

Are you facing another upcoming holiday party challenge and you are trying to determine how to handle it? Just send the question our way.  Send a note using the form below or feel free to post your question on any of our various social media accounts by clicking them below!

Until Next Time,

Happy Partying!

Scarlet

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I Thought You Said This Was A Party…

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13603802_10154293981693844_5305525816829163865_o.jpgLet me first start by saying, there is nothing wrong with being a network marketer. I don’t want the massive network marketing community to reign down upon us. Ok, – all clear here? Now, let us proceed!

Network marketing or MLM (multi level marketing) certainly has its perks. I’m not here to argue that, but how you go about engaging, communicating with and persuading people to support, join or rally for your cause is exactly what we are here to discuss!

Many of us probably have at least a few friends who are actively involved in network marketing, and many of the top companies are household names that you have probably heard of and maybe even used before. Companies like, Avon, Mary Kay, Tupperware, Primerica, Partylite and The Pampered Chef have become well-known organizations that serve an important role in the lives of their marketers, consumers and the overall economy.

The resounding challenge that many people (including me) have faced is the initial engagement of many networking marketers and the often pushy and insensitive manner in which the opportunities are presented. Of course this does not speak for all network marketers, but this topic has been requested to be covered by us on several occasions, so without further delay, let us explore a few recommendations when attempting to engage someone in a networking marketing opportunity:

  1. Be Up Front – There have been instances where network marketing opportunities have been disguised as an invitation to a party, a bbq or a private dinner. Now, imagine being invited to a nice, exclusive dinner party and you get there with your dinner party appropriate cute outfit and you sit down, and someone is passing out pocket folders and cueing up a PowerPoint presentation. There are only two words for this scenario – Not Cool!
  2. Be Respectful About the Follow Up – So, perhaps you get pitched an awesome opportunity that you are truly considering, but you get asked about 20 times in a 24- hour period if you have made a decision. I don’t know about you, but there are quite a few decisions, obligations and commitments that I am required to fulfill within a 24-hour period, and most of them are things that I have been thinking about, working on or setting up for quite some time. Let us keep in mind that while the opportunity may indeed be a good one, give the person an opportunity to truly think through what you are laying down.
  3. Avoid Being A Dream Crusher – Take a moment and think about your ultimate dream job. Whatever it is – you have like been thinking about and/or pursuing it for a long time, maybe even since you were a child. So, for a new opportunity to come in and completely annihilate something that I have been pursuing or daydreaming about for forever is highly unlikely. Is it possible, yes… but very highly unlikely. The bottom line here is, avoid making people feel like if they do not take your opportunity RIGHT NOW, their lives will be ruined and crushed.  Statements like, “you’d be crazy to not jump on this” or “if I were you, I’d prioritize this over everything else”, or even, “how much money would you make doing that, when you can do this for a lot less time and effort”. The truth is, money is not everyone’s main motivation, so that third quote could completely turn someone off.

image1Scarlet Says…focus on the relationship. No one wants to feel taken advantage of or sold without their basic humanity under consideration. While we highly encourage you to aggressively pursue whatever it is in life that makes you happy, brings you joy or makes you fill the most fulfilled, BUT not at the expense or the blatant disregard of everyone else. If you are pursuing your definition of success, you will likely need people. Be mindful how you treat, engage and expect people to support or follow you, because to get to your dreams, you just might need them more than they need you.

Thank you to Aisha Taylor, World Ventures director and car bonus recipient for the MLM tips and recommendations. 

Until Next Time,

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Scarlet

 


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Does Your Date Deserve An Introduction?

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Just about a week ago, my friend Justin Kimpson extended an invitation to attend the Ford Freedom Award event  at the Max M. Fisher Music Center in Detroit.  I was already scheduled to be in town teaching dining etiquette for Deloitte, so the timing could not have been better. Now, we have been friends for quite some time, so there was nothing awkward, weird or out-of-place about going as his “fake date” for the evening; I was actually very much look forward to it.

Since we’re both native Detroiters, went to high school together and still work together in different capacities, we have a ton of mutual friends and colleagues, but since I travel quite a bit and formally live in Washington, DC now, Justin knows way more people than I do. There were several instances where Justin formally introduced me to people who I did not know, which was great. Now, I have no problem with working a crowd, introducing myself and joining in on conversations, but I must say, it is nice to be naturally pulled in and introduced.

I did, however, notice something very interesting that was occurring – lots of people were not introducing their dates, or were doing so as an afterthought. Now, it is understood that perhaps the lack of introductions were intentional for whatever reason, but if you are inviting someone as a date to an event (either in a romantic capacity or as a friend), it is your responsibility to engage them, at least during introductions. It is also wise to give some thought to the type of event that you are going to, and the type of person that your date is. In advance of extending an invitation, ask yourself:

  • Do I even have a +1 to extend?
  • What are my obligations at this event and will I have the time to entertain a guest?
  • What type of event is this and would my date be comfortable?
  • Have I given my date the heads up about what to expect, including attire expectations and any of my obligations that may leave them standing alone for a while?

Scarlet Says…events can surely be fun, and bringing a guest can take the fun up a notch, but without giving some thought to who you’re bringing, if they will enjoy and be comfortable there, and if you are comfortable enough to introduce them to others, you could be setting yourself up for a bad situation and a lousy night out. So, extend your +1 to events with care!

Until Next Time,

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Scarlet


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I’ll Support You… If I Can Get A Discount

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SLP-280Who pays the full price for anything anymore?

Let’s face it…we are all trying to find a way to stay within our budgets, exceed goals and advance to what’s next, all with a particular (usually limited) amount of resources, right? So, trying to cut corners and take advantage of discounts, deals or promotions is pretty wise. But, when does this taking advantage approach turn into down right negligence?

It turns into this when you start trying to get over, get on or get the hook up at the expense of your friends and family and their goals.  For example, think about your friends who are small business owners. Do they provide a product or service or manage a place that you frequent? Is your first question every single time you stop by their establishment, “can I get a discount on this” or “come on, I know you can do something”?

You absolutely should try to stretch your dollar and make it go as far as it can, but I’m suggesting that you genuinely and whole heartedly support people – especially friends and family – without always peaking through the lens of “what’s in this for me“?

Supporting someone does not always have to come in the form of a monetary exchange. There are surely other ways to show your appreciation and support of someone, including:

  • Sending someone an article that has content that they would interested in
  • Passing along a discount that you can’t use but perhaps they could
  • Calling (actually picking up the phone and dialing numbers – not texting) someone just to say hello
  • At work, let a colleagues’ superior know they do an outstanding job
  • Encourage someone to try something you know they want to try, but haven’t yet because they’re scared, and offer to try it with them

Scarlet Says…no one wants to feel like their relationship with someone is solely based on their ability to provide a “hook up”. Take the time – when you are not in need – to show the people around you that you are grateful for them, so when you actually do need something, making the ask will be appropriate and not awkward.

As a treat to our Scarlet supporters and readers, I’d like to pay it forward to you. You now have an opportunity to try out your first Hello Fresh box at a deeply discounted rate. Hello Fresh provides weekly deliveries of farm fresh ingredients and delicious recipes to your doorstep and is a dinner party partner to Scarlet. Visit their website and use the promotional code, Scarlet35, towards your first box. Consider this our way of paying it forward! Happy Eating!

Until Next Time,

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Scarlet


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Why Are You Golfing In Heels? National Etiquette Week – Day 2

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2014 1st Round Draft Pick, Eric Ebron, Detroit Lions at a Scarlet Communications Golf Etiquette Class

The weather is slowly starting to become favorable for the millions of golfers across the country. So, let’s talk golf…

At a first glance, the picture above appears to represent the ultimate violation of golf etiquette – wearing high heels on the green. Luckily, there’s a story behind the picture that will clear it all up – hopefully.

This picture was taken about a year ago, during the 2015 Detroit Lions Rookie Etiquette Training. Before each training segment, Scarlet gives an overview of the expectations and how etiquette ties in to the activity that the players were about to engage in. So, with that, please don’t put us on the naughty list. We really were just doing our job.  🙂

While we just narrowly escaped a bad etiquette citation, there are a number of other golf etiquette guidelines to make note of if you’re going to take advantage of an opportunity to golf this spring and summer:

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Kyle Van Noy – 2014 2nd Round Draft Pick, Detroit Lions and Golf Instructor Lindsay Mason III at a Scarlet Communications Golf Etiquette Class

  • Give Your Cell Phone A Break: We all love our technology – Scarlet included, and of course if there’s an emergency, step out-of-the-way and take the call, but excessive phone usage while golfing isn’t cool. Also, be sure to silence or place your phone on vibrate.
  • Drive Your Golf Cart Responsibly: This is golf, not the Indy 500. Take your time while driving and avoid running anyone down. (even if they’re the opposing group)
  • MOOOOVEEEE – Get Out The Way: Avoid walking in someone’s line of play on the putting green.  Learn where to stand and when to keep quiet.
  • Look The Part: Your appearance and speaks volumes about you before you even say a word. Take time to select and wear clothing that is comfortable and appropriate for the game.
  • Be A Good Sport: At the end of the round, shake hands with other players, congratulate the winners, don’t taught the losers too much, and thank them for their company. Keep in mind that the best part of the game is the time you get to spend with your friends whether old ones or new friends you just made during the game.

Scarlet Says…golf is the pastime for over 60 million people all over the world. Just like many of our other favorite sports like football, basketball and hockey, there is a prescribed and necessary set of rules and appropriate attire. Adhering to these few rules will ensure that you and everyone else enjoys this great weather and the golf that comes along with it.

Want more information on Golf Etiquette, check out, this list from PGA.

Until Next Time,

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Scarlet

 

 


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The Well Dressed Man – National Etiquette Week

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Mr. Aaron W. Jackson – Scarlet Instructor

On this very first day of National Etiquette Week 2016, what better way to kick off than by highlighting the well-dressed man? We are continually thankful for the male leadership that we have at Scarlet Communications, and also very thankful that they dress so exquisitely.

About a week  or so ago, my older cousin attended the White House Correspondents’ Dinner. Either he was trying to taunt me (since I wasn’t going) or he really needed and wanted my input about his attire. Since we’re pretty much siblings, I’m gonna say that it was a mix of both.

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Mr. Justin Kimpson    –  Scarlet Instructor

We exchanged a number of texts back and forth about attire choices, which are minimal compared to what women have, especially for a Black Tie Event. Time and time again, we kept arriving back at a classic black tuxedo with a traditional black bow tie  and a vest. For some reason, this situation  stuck with me. I kept thinking about the fashion disparity among genders, and decided to dig in to see how disadvantaged men really were in the formal attire category.

After a bit of research, I’m still convinced that women have a lot more options, but men definitely have a great pool of options to choose from. From switching up the collars and cuffs to ensuring the detail of the cufflinks is considered, men have more options than you’d think. The question is, are these options known and more importantly, are men taking advantage?

From choices in suspenders, to bow ties,  to of course the fit itself, men really do have plenty to consider. From white tie to black tie optional, to pocket square choices to lapel options, there are tons of clothing options and accessories to compliment a man’s personal style.

Scarlet Says...  While women may seemingly have more attire options when it comes to formal wear, it isn’t the quantity of the items that should be considered, but instead the attention to detail of the items selected. There is certainly something magical about the simple, uncomplicated and effortless attire of a well-dressed man.

Until Next Time,

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Scarlet

 


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LOVE… is in the air

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b22e34ea-2d85-4c80-b248-f3a817217203What is it that you definitively LOVE? Is it traveling, shopping, cooking, your mate, FOOTBALL? If it’s football, today is definitely your day, since the NFL Draft kicks off this evening.
Speaking of football…while I was quickly shuffling from one plane to the next over the weekend, I saw a gentleman with this shirt on. Now, while I have my fair share of football knowledge and for the 5th straight year, Scarlet will be providing the Detroit Lions Rookies multi day etiquette training, I do not attest to being a football fanatic. So my first reaction to this shirt was an eye roll (in my mind).
Of course, I was walking alongside my husband who thought that the shirt was the absolutely best thing he had seen this year.
We are a household who listens to sports talk radio pretty much every day, even when the sport of choice (football) isn’t in season. So as you can imagine, we’re almost always on sports overload during every season of the year.
Now, let’s be clear. I knew EXACTLY what I was signing up for when marrying a sports aficionado a few years ago, so I keep most of my griping to myself. More importantly, when an eye roll starts to try to make an appearance, I remind myself that my husband isn’t the only one who has some borderline obsessive behavior, as it relates to thing things he enjoys doing. My love for cheese, deep house music and all things etiquette can sometimes border on obsessive as well. Despite this, I can say that there is a continual purposeful attempt to not over expose (or annoy) each other with our own individual likes, loves and obsessions. (READ MORE)...

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It’s The End of March – Are You Mad?

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I hate to break the news to you, but we’ve already seen 1/4th of this year pass us by! It is the absolutely last day of March and some of you may be wondering, when am I going to find the time to do all of those amazing things that I had on my list of resolutions?!?!

Well, just like we recycle and remix music, past fashion trends, movies and TV shows, we have the pleasure of doing the same thing as it relates to our personal growth and goals.

In January, we placed a strong focus on Goal Setting and in February, we followed it up with Staying Focused. If you’ve found yourself struggling to determine where your time went, what you’ve truly accomplished this year or what your next steps should be, don’t look too far or too hard because the help that you need is just a few lines up highlighted in blue and conveniently underlined.

We spend so much time trying to figure things out or work on ourselves that often times, the answers are right in front of us. If you are trying to focus on professional development for yourself, you have an arsenal of information at your fingertips via the internet. You probably also have a slew of books on your book shelf that you’ve been meaning to visit (or revisit) at some point in your life. You also likely have a network of friends, family acquaintances who are skilled in something that you want to be proficient in…(READ MORE)


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When Customer Service Goes… Good?

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About 4 years ago, we were in the market for a travel agent to assist with planning our wedding in Mexico. Although I’ve had a significant amount of experience in wedding planning, doing so internationally wasn’t quite my thing, so I knew that I needed an experienced travel agent. With all of the do it yourself options online nowadays, coming across an experienced and dedicated travel agent seemed almost impossible.

I recall that some dear friends of ours, the now married coupled, Mack and Linda Ornsby Hendricks, had just hosted a beautiful wedding in Costa Rica, so I reached out to see if they had used anyone to assist, and luckily they did. Now, at a first pass, I’ll admit, I was skeptical. Brenda has an email address that ends in comcast.net, which always makes me a bit eerie. I always expect that in business, a company or person should have a non-public domain name, but I digress. I pushed that piece of information to the side and took the recommendation at face value and reached out to her and I’m so happy that I did.

This is where the, now 4 year relationship, with our travel agent began. Mack and Linda referred us to a woman named Brenda Stock, who has been our consistent, reliable and dedicated travel agent since we’ve met her. While I take recommendations from my friends seriously, Brenda has surpassed the recommendation and went above and beyond proving that she is a highly qualified resource. She has even planned trips for my friends and family because of our recommendations. I was recently doing a brief tally in my head of how many trips she has planned for us or from a recommendation from us and that number is quite impressive.

But why? What has made Brenda’s service so outstanding and even caused me to push some usually, baseline business basics to the side. It really boils down to 4 things:

  • Consistence
  • Responsiveness
  • Professionalism
  • Industry Knowledge

Over the past 4 years, every encounter with Brenda has had the 4 components above. Unlike many professionals, who get used to your business, then begin to be a bit more lax in their responsiveness or professionalism, this is not the case for Brenda. The even more ironic and partially amazing things about this business relationship is that I’ve never physically met Brenda before; all of our encounters have been either via phone or email, which is completely against how I prefer to do business. Brenda gives her perspective of industry specifics and recommendations and she consistently meets or exceeds our expectations. In an industry where most people take to the Internet to “self serve” their travel needs, it’s nice to have a reliable professional who consistently exceeds expectations and does so with professionalism, industry knowledge and impeccable response time.

Scarlet Says… Customer Service has one key word that should be kept in mind – “customer”. The success or demise of a business is strongly indicative of how the customer is treated. If you want your business to succeed and thrive, take special care in how you treat your biggest asset – your customer.

Until next time,

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Scarlet 

Want to learn more about Customer Service Etiquette and how it can enhance your organization, just click HERE!


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Thank you for stopping by to see us. What other kinds of etiquette do you think we should teach?